Refund Policy
This Refund Policy describes how Zygonich handles cancellations, refunds, and payment adjustments for custom software and mobile app development projects. It applies in addition to any signed proposal, statement of work (SOW), or service agreement.
1. Free Consultations
Initial consultations, discovery calls, and website-based estimate requests are provided at no charge. No refund applies because no payment is required for these services.
2. Project Deposits & Milestone Payments
Most projects require an upfront deposit or milestone-based payments as defined in your agreement. Payments secure dedicated team capacity, planning, and development resources.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Before work begins: If you cancel in writing before any billable development or design work has started, you may receive a full refund of prepaid amounts minus any non-refundable third-party costs already incurred on your behalf.
- Duplicate or erroneous payment: If you were charged twice or due to a verified processing error, we will refund the duplicate amount within 7–14 business days.
- Non-delivery by Zygonich: If we fail to deliver agreed milestones without reasonable cause and without a mutually approved change order, a pro-rata refund or credit may apply for the undelivered portion.
4. Non-Refundable Items
The following are generally non-refundable once incurred:
- Work already completed and delivered (code, designs, documentation, or deployed builds accepted by you)
- Third-party licenses, hosting, domain, app store, or API fees paid on your behalf
- Discovery, architecture, or planning phases completed per the SOW
- Deposits after development has commenced, except as required by your signed agreement or applicable consumer law
5. Client-Initiated Cancellation
If you cancel an active project:
- You are responsible for payment of all work completed through the cancellation date
- Any scheduled milestones for delivered work remain due
- Prepaid amounts for undelivered work may be partially refunded at our discretion, minus costs already allocated to your project
- Source code and deliverables for unpaid work may be withheld until outstanding balances are settled
6. Change Orders & Scope Changes
Changes to project scope, features, or timelines may affect pricing and schedules. Approved change orders are not eligible for refunds of amounts related to additional work requested by the client.
7. Disputes & Quality Concerns
If you believe deliverables do not meet agreed specifications, notify us in writing within the acceptance period defined in your SOW. We will make reasonable efforts to remedy issues through revisions. Refunds are not issued for subjective preference changes outside the original scope.
8. Refund Processing
Approved refunds are processed to the original payment method within 7–14 business days. Bank or payment gateway processing times may vary. GST or tax treatment follows applicable Indian regulations and your invoice terms.
9. Chargebacks
We encourage clients to contact us directly before initiating a payment dispute. Unwarranted chargebacks on completed work may result in suspension of services and recovery of associated fees.
10. Questions
For refund requests or billing questions, contact:
Zygonich
Nukleus Coworking & Managed Offices, Logix Cyber Park Tower C, 9th Floor,
Sector 62, Noida, Uttar Pradesh 201309, India
Phone: +91 70119 16579
Email: sales@zygonich.com
Please include your project name, invoice reference, and a brief description of your request. We aim to respond within 2 business days.